FAQs / Shipping / Return Policy

Pre Ordering Information and benefits:

Questions and answers : 

Q1: Why should you preorder?

A. Placing your preorder ensures your chance at getting the high demand products before they are sold out. All preorders are placed in list of priority customers and items are shipped with 1-3 business days from the date we received it.

Q2: Where's your preorder ?

A. You may see this item arriving at other stores but yet to receive yours .Unfortunately we do not always receive our shipments at the same type as our competitors ,  sometimes we receive our products earlier that our expected date but don't be nervous you will get your product as promised , feel free to contact us at anytime.

Q3. Can you cancel preorders ?

A. Due to the high demand on orders at The pop Basement all orders are final . 

 

Q4. $5.00 Preorder 

 

This is to hold item , once item arrives prior to shipping you must pay full price .

 

SHIPPING :

Q. When will My order ship?

A. All orders are shipping with 3-5 business days from your order date and all preorders ship within 3-5 business days from arrival at our store.

Q. Where does the pop basement ship?

  • Happy to announce we now ship Worldwide

Domestic / International shipping rates :

  • All shipping rates will be calculated at checkout
  • Stay up date by subscribing and following our Instagram page for free shipping offers.

 

Return Policy :

The Pop Basement understands there might be situations when your item doesn't arrive as expected . All sales are final and we do not accept returns or exchanges unless it falls under the below conditions ,

 

  • Severe damage to the product or packaging of your collectible. ( In this circumstance you must send us several and detailed pictures of the damages.) \
  • The pop basement made an error and sent you the incorrect product or incorrect variant of the item.

In the case your item is eligible for our return policy we will provide the return label in your approval email.